MuleSoft’s David Egts on Transforming Customer Service With Autonomous AI Agents
David Egts, field chief technology officer for the public sector at MuleSoft, said artificial intelligence-powered virtual assistants and autonomous AI agents like Agentforce agents are transforming the customer service experience by enabling organizations to deliver faster and more personalized service. In a blog post published Tuesday on MuleSoft’s website, Egts discussed how Agentforce service agents […] More