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A new Professional Services Council survey has identified five themes based on interviews with more than 22 government officials from 10 federal agencies and one of those is operational resilience and adaptability of the workforce during the COVID-19 pandemic. Government respondents in the 2020 Biennial Acquisition Policy Survey: A New Paradigm said procurement offices shifted to telework with minimal interruptions to business operations.
MoreSeveral industry experts have cited technology platforms and trends they expect to play a role in the federal government in 2019, Federal News Network reported Monday. Dave McClure, director of CIO advisory at Accenture Federal Services, said he expects a shift towards the adoption of hybrid cloud architectures and proactive cybersecurity measures and that agencies will improve their contact center strategies driven by artificial intelligence and increasing citizen expectations.
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